Frequently asked questions
Do I need to book?
Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.
When should I arrive for my appointment?
We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form, which takes about 5-10 minutes.
What happens if I'm running late?
Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.
What happens if I need to cancel or change my appointment?
We ask that you give us at least 24 hours notice to change or cancel an appointment. Cancellations after this time may incur a charge. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. Contact us here
Can I redeem my gift voucher for cash?
No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.
Do your gift vouchers have an expiry date?
Yes, all of our gift vouchers expire after 12 months from their issue. If you can not use your voucher in that time frame, it is important to contact us to see if something can be arranged although there is no guarantee that we can provide an extension.
Do you have a loyalty programme?
Of course, and it’s one our clients love! Yes, one of the best in town! We reward your purchases of our retail products and professional treatments by giving you a free skin treatment worth up to $75 when you earn 600 points within 12 months. Earn 1 Point for every $1 you spend in clinic. Find out more.
How can I pay?
We accept all major credit cards, cash and Genoapay. We don’t accept cheques.
We also offer payment options for our skin rejuvenation memberships and you will have up to 12 months to pay for your treatment. There are no hidden costs, you simply pay the cost of your course (plus a $10 establishment fee) in equal installments spread over the time period you select.
Do you have special offers and promotions?
We absolutely do, we love rewarding our clients! Keep your eyes peeled on our home page where we often publish our special offers and treatment promotions as well as on our ‘special offers’ category when you book online. Make sure you subscribe to our emails and you’ll always find out there first about any exciting promotional offers.