Please read our returns policy carefully…

Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act.

In some circumstances we do allow you to return items purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting one of our clinics but we require proof of purchase and the item must be in its original condition.

The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase.

If you wish to return an item bought online please email us at

Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes.

Return of items is limited to clients based in New Zealand. If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact